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Privacy Policy

Issued by Smart AI Connect Pty Ltd. Testamark is a product of Smart AI Connect Pty Ltd.

Last Updated: 27 May 2024

  1. INTRODUCTION

    1. This document sets out the privacy policy of SMARTAICONNECT PTY LTD ABN 92 655 590 775 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
    2. We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
    3. By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.
    4. We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

  2. TYPES OF PERSONAL INFORMATION WE COLLECT

    The personal information we collect may include the following:

    1. name;
    2. mailing or street address;
    3. email address;
    4. social media information;
    5. telephone number and other contact details;
    6. age;
    7. date of birth;
    8. credit card or other payment information;
    9. information about your business or personal circumstances;
    10. information in connection with client surveys, questionnaires and promotions;
    11. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
    12. information about third parties; and
    13. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

  3. HOW WE COLLECT PERSONAL INFORMATION

    We may collect personal information either directly from you, or from third parties, including a third party administrator, integrator or reseller of our products or services, including where you:

    1. contact us through our website;
    2. receive goods or services from us, whether directly or via a third party administrator, integrator or reseller of our products or services;
    3. submit any of our online sign up forms;
    4. communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
    5. interact with our website, social applications, services, content and advertising; and
    6. invest in our business or enquire as to a potential purchase in our business.
    7. We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

  4. USE OF YOUR PERSONAL INFORMATION

    Any personal information collected by us may be used for the following purposes:

    1. to provide goods, services or information to you;
    2. for record keeping and administrative purposes;
    3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
    4. to improve and optimise our service offering and customer experience;
    5. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
    6. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003(Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
    7. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
    8. to consider an application of employment from you.

  5. DISCLOSURE OF PERSONAL INFORMATION

    1. We may disclose personal information for the purposes described in this privacy policy to the following persons:
      1. third party suppliers and service providers such as our contractors, consultants, resellers, integrators and agents in connection with providing the products and services to you;
      2. our employees;
      3. related bodies corporate including, but not limited to, SmartAIConnect Holdings Pty Ltd and SmartAIConnect IP Pty Ltd;
      4. professional advisors; and/or
      5. government agencies, or federal, state and territory authorities, regulatory bodies or any law enforcement agency where required or permitted by law.
    2. We may also disclose your personal information to cloud-providers, contractors and other third parties located outside of Australia, including in New Zealand. Where your personal information is disclosed overseas, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with the Australian Privacy Principles and this privacy policy.

  6. HOW LONG IS YOUR INFORMATION STORED

    We store your information for the time periods as follows:

    1. operational data will be stored for 1 year; and
    2. financial data will be stored for 7 years.
    3. Despite the above, your personal information is only stored for as long as it is required for the purpose for which it was collected. We will securely destroy or de-identify your information once it is no longer required.

  7. SECURITY

    We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, loss, and unauthorised access, modification or disclosure. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

  8. LINKS

    Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites, and we suggest you review the privacy policies of those websites before using them.

  9. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

    If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

  10. If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

  11. COMPLAINTS

    If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.You may also make a complaint with the Office of the Australian Information Commissioner using the details set out below:

    1. Email: foi@oaic.gov.au
    2. Phone: 1300 363 992

  12. CONTACT US

    For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

    1. Name: Privacy Information
    2. Email: info@smartaiconnect.com